Frequently Asked Questions

Below are some commonly asked questions, if there is anything else you would like more information on please don't hesitate to contact me

Are You A Registered Massage Therapist(RMT)?

I am a 2018 Graduate from Vancouver College of Massage Therapy. I am set up to offer an official RMT receipt for you to bill to your extended health. I do not do direct billing at this time.

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Why are your prices lower that others I've seen around Vancouver?

The RMTBC suggests every two years the recommended prices for RMT services in BC. The prices you see at other clinics and spas will likely reflect these prices or may be higher or lower depnding on location and services. I am a new RMT so I have kept my rates a bit lower than those around me.

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Where are you located?

I am currently working in downtown Vancouver at Sinclair Wellness Center located at the corner of Howe Street and West Cordova Street. The clinic is located in Sinclair Centre Building (old hertiage building). If you are on the southeast corner of this interesction it is the red brick building that has an entrance for the skytrain.

Check my instagram stories for the "directions" section to see videos on how to get to the centre.

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What is your avilability?

I currently work Monday, Tuesday, Wednesday, Thursday 11am-7pm and Friday 9:00-11:30, and Saturday/Sunday 9:30am-11:30am

Mon-Thurs I am somewhat flexibile with time and can come in earlier or stay later if that helps with your schedule.

Do You Do Last Minute Bookings?

Unfortunately due to COVID-19 screening, I am required to pre-screen one day prior to your appointment.

The best thing to do is reach out 1 day prior to when you want to book and go over covid-19 prescreening with me. The book the following day if you are able to. I have some clients that work shifts and never know if they can make it until the day they want to come in.

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I can't find my preferred time. What should I do?

If you are looking for a date/time outside my schedule here please email me directly.

What Payment Options are Available?

I accept e-transfer (I love), VISA, Mastercard, AMEX and Debit (chip and Tap). As an RMT I can offer a reciept for you to use towards your extended health. Or I can do direct billing to your extended health provider.

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What is the Tipping Procedure?

As a Registered Massage Therapist I do not accept tips. Some great non-monetary way of tipping is to pay with E-transfer or debit as these options cost me less. Referrals is another great way to help build up my client base. Also a quick social media post goes a long way!

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What is your massage style?

Through my massage therapy program I have learned a variety of Swedish Massage techniques to help with pain, anxiety and muscle soreness. My style is a combination of light and deep soft tissue Swedish techniques as well as myofascial release and PNF stretching. Not all of these are used with every patient, and are incorporated as needed into the session.

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Do I have to be completely undressed?

Skin on skin contact is ideal for Swedish massage. However, this is your treatment and you should dress down to your comfort level. If that is fully clothed I can work over clothing. You will be draped at all times and when I am working on a certain body part then I will undrape and redrape after I am finished on that area before moving on. If working on the abdomen both men and women are covered the same with a towel across the chest.

Consent is important and I will discuss with you areas that will be touched or undraped before the treatment to get your consent.

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How Many Visits Will I Need?

The number of visits will depend on your problem and each individual responds differently to treatment. After your intake and assessment, we can discuss your treatment plan and suggested rehab program together.

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Do I have to cover myself with a sheet or towel?

In my practice you are draped with a sheet and a top sheet/blanket. This is the standard practice in British Columbia. If you find yourself hot during the treatment uncovering the feet helps to cool down if you are cold I can add another blanket.

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How long will a massage treatment last?

I am currently set up to do 45, 60, 75 and 90 minute massage bookings. 60 minutes allow for a good massage that covers most of the body. If you would like more focus on certain areas we can discuss what can be done in the time we have.

Alternatively, a 90 minute session will allow for a full body treatment but also more specific area of concern. 75 minutes is just the right amount of time for a full body massage while 45 minutes is good for a specific area of focus.

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What if I need to cancel my appointment last minute?

Due to COVID we are required to relax the 24 hour cancellation policy. If you are sick please let me know as soon as possible and we can reschedule in two weeks time.

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I'm sick, should I still come in?

Due to COVID19, if you are feeling unwell or have any of the symptoms of COVID19 please call to reschedule. I confirm with my clients the day before treatment and 4 hours before treatment you will receive a COVID-19 screening form to ensure you are fine for treatment. If you are sick, we can reschedule in two weeks time as a precaution.

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Do you do outcalls?

At this time I am not set up for outcalls unless you provide a table or live in Lower Lonsdale in North Vancouver which is home for me. Please email if interested.

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How do I use my benefits? Do you take care of it?

I am currently set up for Bluecross and Telus E-Health. Check out my Direct Billing page for the list of insurance providers I can bill.

At the time of booking please email me or the clinic with your insurance details to pre authorise the treatment. Please email me with any questions you may have about this. Appointments will require your insurance details to be brought in also and will be processed by myself or the front desk depending on time of day of your appointment. Please understand that sometimes insurance companies may not accept the billing request, so please be prepared to settle with me in a different payment method if this issue arises.

Alternatively, your a receipt will allow you to claim your benefits directly with your own extended health plan if you prefer. A lot of extended health servies offer phone apps that are easy to set up and use.

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I might be late, do I get my full time?

Due to time between treatments for cleaning, COVID19 safety and other bookings I can't really go over your treatment time. If you are late I still have to do my due diligence and go through intake, assessment, treatment and homecare with you. Your time includes this and not just from when getting on and off the table.

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